Bank of America Help Center - Get Your Questions Answered (2024)

Skip to main content

Bank of America

  • Signin
  • Log in
  • Locations
  • En español

Select Your State

Please tell us where you bank so we can give you accurate rate and fee information for your location.

Bank of America Help Center - Get Your Questions Answered (2)

Security & Privacy

  • Alerts setup
  • Dispute charge
  • Fingerprint (Touch ID)
  • Forgot ID/password
  • Security center

Bank of America Help Center - Get Your Questions Answered (3)

Card Management

  • Activate card
  • BankAmeriDeals®
  • Credit card PIN
  • Lock/unlock debit card
  • Redeem rewards
  • Replace card

Bank of America Help Center - Get Your Questions Answered (4)

Account Management

  • Account balance
  • Account number
  • Reorder checks
  • Routing number
  • Statements and documents
  • Update contact info

Bank of America Help Center - Get Your Questions Answered (5)

Digital Services

  • Digital banking guided demos
  • Digital wallet - pay using your phone
  • Enroll in online/mobile banking
  • Erica® virtual assistant
  • Mobile and online banking features
  • Paperless statements

Bank of America Help Center - Get Your Questions Answered (6)

Payments & Transfers

  • Bill Pay
  • Direct deposit
  • Mobile check deposit
  • Transfer money
  • Wire transfers
  • Zelle®

Bank of America Help Center - Get Your Questions Answered (7)

Tools

  • Bank of America Life Plan®
  • Exchange foreign currency
  • FICO® score
  • Goals tool
  • Life services
  • Spending and budgeting

Personal

Deposits Accounts
  • Self-service ATMs
  • Checking and savings
  • Debit cards
Credit Card Accounts
  • Credit cards
  • Credit card balance transfers
Lending Products
  • Auto loans
  • Mortgage basics
Planning Resources
Online Banking
  • Bill Pay and eBills
  • Getting started
  • Transferring funds
Account Services
  • Apple Pay®
  • Deposit holds
  • Overdraft services
  • Additional Security Features
  • Swift code
Specific Programs
  • Military
  • Student
About Bank of America
  • Bank of America corporate

Small Business

Deposit & Credit Card Accounts
  • Business credit cards
  • Business Online Banking and services
Planning Resources
  • Business financing
  • Growing a business
  • Managing a business
  • Starting a business
Loans & Services
  • Business investments
  • Business retirement services
  • Practice loans
  • Treasury management

Connect with usConnect with usConnect with us

Bank of America Help Center - Get Your Questions Answered (8)

Schedule an appointment

Bank of America Help Center - Get Your Questions Answered (9)

Find a location

Bank of America Help Center - Get Your Questions Answered (10)

Contact us

Our Client Care Commitment

We know you work hard to make life better for yourself and the people you care about most. We believe in providing solutions to help you do this throughout your life. Because we value your relationship with us, our promise to you is to always listen to you, provide advice when you need it, and strive to exceed your expectations. Every one of us at Bank of America believes in this promise and strives to deliver on it each day. And it's the reason we will always approach your needs with a question centered squarely on you.

What would you like the power to do?®

  • If an advisor or the firm is registered
  • What has been disclosed to regulators
  • About an advisor's past experience
  • What an advisor or firm is qualified to do

Important notice: you are now leaving Merrill

By clicking \"Continue\", you will be taken to a website that is not affiliated with Merrill and may offer a different privacy policy and level of security. Merrill is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

You can close this window to return to the previous page, or you can close the new window after you leave.

",btnText1:"Continue",btnText2:{bol:"Cancel"},modalHeaderBg:{bol:""}},"bol-SIPC":{header:"Benefits OnLine®",body:"

Important notice: you are now leaving Merrill

By clicking continue, you will be taken to a website that is not affiliated with Merrill and may offer a different privacy policy and level of security. Merrill is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

You can click the Cancel button now to return to the previous page, or you can close the new window after you leave.

",btnText1:"Continue",btnText2:{bol:"Cancel"},modalHeaderBg:{bol:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_me-CSXb53cb424.svg"}},"language-change":{header:"You're continuing to a page that could be in English",body:"

It's possible that the content, applications and other documents related with specific products and services on that page may only be available in English. Before choosing a product or service, please make sure you have read and understood all terms and conditions provided.

",btnText1:"Continue",btnText2:{edge:"Cancel",enterprise:"Cancel","co-brand":"Cancel",default:"Cancel"},modalHeaderBg:{edge:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_me-CSXb53cb424.svg",enterprise:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_enterprise-CSX80c69fda.svg","enterprise-two":"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_enterprise2-CSX9fa01af2.svg","co-brand":"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_bank-CSXc6912ac.svg","small-biz":"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_small_biz-CSX2836a386.svg",default:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_bank-CSXc6912ac.svg"}},"leaving-and-language":{header:"You're continuing to another website",body:"

You're continuing to another website that Bank of America doesn't own or operate. Its owner is solely responsible for the website's content, offerings and level of security, so please refer to the website's posted privacy policy and terms of use.

",btnText1:"Continue",btnText2:{edge:"Cancel",enterprise:"Cancel","co-brand":"Cancel",default:"Cancel"},modalHeaderBg:{edge:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_me-CSXb53cb424.svg",enterprise:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_enterprise-CSX80c69fda.svg","enterprise-two":"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_enterprise2-CSX9fa01af2.svg","co-brand":"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_bank-CSXc6912ac.svg","small-biz":"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_small_biz-CSX2836a386.svg",default:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_bank-CSXc6912ac.svg"}},"bol-transferMoney":{header:"",body:"

Loading . . .

",btnText1:"Continue",btnText2:{bol:"Cancel"},modalHeaderBg:{bol:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-logos-interstitial_flagscape_me-CSXb53cb424.svg"}}},bankHolidays:["01/01/2020","01/20/2020","02/17/2020","05/25/2020","09/07/2020","10/12/2020","11/11/2020","11/26/2020","12/25/2020","01/01/2021","01/18/2021","02/15/2021","05/31/2021","07/05/2021","09/06/2021","10/11/2021","11/11/2021","11/25/2021","12/25/2021","01/01/2022","01/17/2022","02/21/2022","05/30/2022","06/20/2022","07/04/2022","09/05/2022","10/10/2022","11/11/2022","11/24/2022","12/25/2022","01/02/2023","01/16/2023","02/20/2023","05/29/2023","06/19/2023","07/04/2023","09/04/2023","10/09/2023","11/11/2023","11/23/2023","12/25/2023","01/01/2024","01/15/2024","02/19/2024","05/27/2024","06/19/2024","07/04/2024","09/02/2024","10/14/2024","11/11/2024","11/28/2024","12/25/2024","01/01/2025","01/20/2025","02/17/2025","05/26/2025","06/19/2025","07/04/2025","09/01/2025","10/13/2025","11/11/2025","11/27/2025","12/25/2025","01/01/2026","01/19/2026","02/16/2026","05/25/2026","06/19/2026","07/04/2026","09/07/2026","10/12/2026","11/11/2026","11/26/2026","12/25/2026","01/01/2027","01/18/2027","02/15/2027","05/31/2027","06/19/2027","07/05/2027","09/06/2027","10/11/2027","11/11/2027","11/25/2027","12/25/2027"],validationErrors:{validationErrorTitle:"[errorMessages.length] items need your attention",alphaOnly:"Enter only letters.",numberOnly:"Enter only numbers.",noNumbers:"Do not enter numbers.",alphaNumeric:"Enter only letters and numbers.",nameCharacters:{allowSpecialChars:"Enter only letters, spaces, apostrophes ('), periods (.) and hyphens (-).",noSpecialChars:"Enter only letters and spaces."},mailingAddress:"Enter a valid mailing address. (No P.O. Boxes)",streetAddress:"Start with a letter or number and follow with only letters, numbers, spaces, hyphens (-), slashes (/), periods (.) and pound signs (#).",cityCounty:"Start with a letter and follow with only letters, spaces and hyphens (-).",cityCanada:"Start with a letter and follow with only letters, spaces, periods (.), commas (,), apostrophes (') and hyphens (-).",stateCode:"Enter only letters.",intlStreetAddress:"Enter only letters, numbers, spaces, hyphens (-), slashes (/), periods (.), commas (,), apostrophes (') and pound signs (#).",unitNumber:"Enter only letters, numbers, spaces, hyphens (-), periods (.), apostrophes (') and pound signs (#).",phone:"Enter exactly 10 digits.",email:"Enter only letters, numbers, dots (.), underscores (_) and hyphens (-) in the format xxx@xxx.xxx.",phoneOrEmail:"Enter a 10-digit phone number or an email address using only letters, numbers, dots (.), underscores (_) and hyphens (-) in the format xxx@xxx.xxx.",zip:"Enter the 5- or 9-digit ZIP code in the format ##### or #####-####.",ssn:"Enter exactly 9 digits.",ein:"Enter exactly 9 digits.",idCharacters:"Enter only letters, numbers and asterisks (*).",numericValue:"Enter only numbers with up to $0 decimal place(s).",integer:"Enter only whole numbers (no decimals).",currency:"Enter only numbers and a decimal.",dateFormat:{fullDate:"Enter a valid month, day and year separated by non-numeric characters (MM/DD/YYYY).",monthYearDate:"Enter a valid month and year separated by non-numeric characters (MM/YYYY)."},startDate:"Enter a date on or after $0.",endDate:"Enter a date on or before $0.",dateRange:"Enter a date between $0 and $1.",minLength:"Enter at least $0 characters.",maxLength:"Enter no more than $0 characters.",lengthRange:"Enter between $0 and $1 characters.",minValue:"Enter a numeric value of $0 or more.",maxValue:"Enter a numeric value of $0 or less.",valueRange:"Enter a numeric value between $0 and $1.",multipleOf:"Enter a multiple of $0.",maxRepeatedChar:"$0 repeated too much. Please enter a different value.",isNotSingleRepeatingChar:"$0 is not a valid value.",sameAsField:"Enter a value that matches $0.",notSameAsField:"Enter a value different from $0.",isNotValue:"Enter a valid $0.",customPattern:"***You must supply a custom message when using the 'customerPattern' rule***",customFunction:"***You must supply a custom message when using the 'customFunction' rule***",required:"This field is required",namePrefix:"Enter only letters.",nameSuffix:"Enter only letters.",nameGeneration:"Enter only letters.","AML.firstName":"$0 is not a valid value.","AML.middleName":"$0 is not a valid value.","AML.lastName":"$0 is not a valid value.","AML.namePrefix":"$0 is not a valid value.","AML.nameSuffix":"$0 is not a valid value.","AML.nameGeneration":"$0 is not a valid value.","AML.businessName":"$0 is not a valid value.","AML.addressLine1":"$0 is not a valid value.","AML.addressLine2":"$0 is not a valid value.","AML.cityCounty":"$0 is not a valid value.","AML.stateCode":"$0 is not a valid value.","AML.zipCode":"$0 is not a valid value.","AML.countryCode":"$0 is not a valid value.","AML.dateOfBirth":"$0 is not a valid value.","AML.ssn":"Enter a valid SSN value.","AML.tin":"Enter a valid TIN value.","AML.itin":"Enter a valid ITIN value.","AML.ein":"Enter a valid EIN value."},formErrorMessaging:{btnHideErrors:"Hide additional errors",btnShowErrors:"Show additional errors"},inputs:{openHelp:"Open information for ",closeHelp:"Close information for ",textareaCharRemaining:"characters remaining.",textareaLimitExceeded:"Limit exceeded.",masking:{actions:{hide:"Hide",show:"Show"},inactive:"The value of this field will be hidden from view when not active",instructions:{default:"this value",message:"(the value will be hidden again in 5 seconds)"},securityText:"This value has been hidden for security reasons"}},inputsCombobox:{inputLabel:"Search",ariaLabel:"Search",searchBtn:"Search",dataSearching:"Searching",noDataErrorTitle:"Searching",noDataError:"No results or we are unable to retrieve your data.",controlReset:"Reset",controlToggleOpen:"Toggle",inputInvalid:"Enter a valid value."},favicons:{links:[{rel:"apple-touch-icon",sizes:"180x180",href:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-favicon-apple-touch-icon-CSX889b28c.png"},{rel:"icon",sizes:"32x32",type:"image/png",href:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-favicon-favicon-32x32-CSX704d6b21.png"},{rel:"icon",sizes:"16x16",type:"image/png",href:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-favicon-favicon-16x16-CSXaaa5ca4e.png"},{rel:"icon",sizes:"192x192",href:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-favicon-android-chrome-192x192-CSXafb7d716.png"},{rel:"mask-icon",color:"#6e6e6e",href:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-favicon-safari-pinned-tab-CSX1aebeef6.svg"},{rel:"shortcut icon",href:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-favicon-favicon-CSX8d65d6e4.ico"}],metas:[{name:"msapplication-TileColor",content:"#ffffff"},{name:"msapplication-TileImage",content:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-favicon-mstile-144x144-CSX80890b22.png"},{name:"theme-color",content:"#ffffff"}]},structuredData:{corporation:{context:"https://schema.org",type:"Corporation",name:"Bank of America",url:"https://www.bankofamerica.com/",logo:"https://www.bankofamerica.com/content/images/ContextualSiteGraphics/Logos/en_US/logos/bac-logo-v2.png"},organization:{context:"https://schema.org",type:"Organization",name:"Bank of America",url:"https://www.bankofamerica.com/",logo:"https://www.bankofamerica.com/content/images/ContextualSiteGraphics/Logos/en_US/logos/bac-logo-v2.png"}},messagingIcons:{warning:'',error:'',info:'',success:''},messageIconText:{warning:"warning",error:"error",info:"info",success:"success"},accordions:{statusIconADAText:{error:", contains an error message",warning:", contains an warning message",success:", contains a success message"}},squeezeboxes:{statusIconADAText:{error:", contains an error message",warning:", contains an warning message",success:", contains a success message"}},tabNavigation:{dropdown:"entering dropdown menu layer"},smallImage:"https://www2.bac-assets.com/help/spa-assets/images/assets-images-global-small.png",video:{play:"Play video",replay:"Replay video",pause:"Pause video",rewind:"Rewind video","fast-forward":"Fast-forward video",captions:{enable:{titleAttr:"Captions toggle",ariaLabel:"Enable closed captioning",string:"Press enter to enable closed captioning."},disable:{titleAttr:"Captions toggle",ariaLabel:"Disable closed captioning",string:"Press enter to disable closed captioning."}},fullscreen:{on:{titleAttr:"Full-screen toggle",string:"Press enter to enable full-screen mode"},off:{titleAttr:"Full-screen toggle",string:"Press enter to exit full-screen mode"}},transcript:{header:"Transcript",show:"View transcript",hide:"Hide transcript",collapsed:"Transcript collapsed",expanded:"Transcript expanded"},"time-elapsed":"00:00","time-total":"00:00","volume-up":"Volume up","volume-down":"Volume down","volume-control":{titleAttr:"Volume control",ariaLabel:"Press enter to activate volume control. Use the Up and Down arrow keys to adjust the volume."},status:{loadingStarted:"Loading video",loadingComplete:"Loading complete"}},pagination:{first:"First",previous:"Previous",next:"Next",last:"Last",showing:"Showing",showingNext:"Showing next",to:"to",of:"of",display:"Rows",pageType:"Page",rowsPerPage:"Rows per page",results:"results",for:"for",showMoreRows:"Show more rows",selectNumberOfResults:"Select the number of results per page that you would like displayed",selectPageNumber:"Select the page number that you would like displayed"},dataTable:{noDataErrorTitle:"Alert",noDataError:"We are currently unable to retrieve your data. Please try again later.",sorting:{iconSortable:"column is sortable",iconDirection:"column is sorted",directionAsc:"ascending",directionDsc:"descending"}},chips:{groupFilterLabel:"Filter Options",chipReset:"Reset [chipText] options [chipValue] back to default."},spinner:{cancelBtn:"Cancel",retryBtn:"Try again"},whiteListDomains:{allEnv:["bankofamerica.com","bofa.com","bofacapital.com","merrill.com","merrilledge.com","merrillhomeloans.com","ml.com","mymerrill.com","octavebenefits.com","totalmerrill.com","ustrust.com"],nonProdEnvOnly:["bamlqa.com","merrillsit1.com","merrillsit2.com","mymerrillpl1.com","mymerrillpl2.com","salesforce.com","ustrustqa.com","visual.force.com"]},carousels:{ariaLabelPrev:"Previous",ariaLabelNext:"Next",ariaLabel:"Slide [slideIndex] of [slidesLength]"},skeletonLoader:{pageLoadingStart:"Page loading started",pageLoadingComplete:"Page loading complete",pageLoadingMultiStart:"One or more page sections are loading",pageLoadingMultiComplete:"All page sections are now loaded",sectionLoadingStart:"Section loading in progress",sectionLoadingComplete:"Section loading complete"},progressStepper:{complete:"complete",incomplete:"incomplete",current:"current",error:"error",statusText:"Status: ",stepText:"step",stepTextOf:"of",statusSpacer:" with "}}},e.spaParams.experiencesPath="https://uat-dev1-helix.bac-assets.com/help/help/spa-assets/experiences/experiences-CSX80ea48cc.json",e.spaParams.siteParams={languages:{default:"en",languages:["en"]},inlineCode:!0,isProd:!0,tagging:{cm:{active:!0}},stateSwitch:{targetStateEngagement:"UT, NC, SC, DE, KS, KY, TN, AZ, OK, RI, MS, MA, GA, CT, NY, AL, ME, PA, NJ, MO, VA, IA, LA, NM, FL, OR, NV, CO, AR, IL, MD, MI, MN, OH, TX, VT, WA, CA, NH, IN, DC"},secureHost:"https://secure.bankofamerica.com",showEsVersion:!1,ddo:{load_glance:!0,load_cobrowse:!0},env:"prod2_h_w",domain:{hostname:"www.bankofamerica.com",ssl:!0},cdn:{host:"https://www2.bac-assets.com/",enabled:!0},cms:{host:"https://secure2.bac-assets.com/"},contentSecurityPolicy:{javascript:{allowedDomains:[],allowedSources:[]},css:{allowedDomains:[],allowedSources:[]},workers:{allowedSources:[]},hashingMethod:"sha256"},headScripts:{},vueMajorVersion:2},e.spaParams.pageParams={pageID:"help-overview",showEsVersion:!0,ddo:{page:{pageInfo:[{pageID:"GenBanking:Content:FAQ;helpOverview",destinationURL:null,referringURL:null,issueDate:null,language:"{language}",segmentValue:null,appName:null,appStepNumber:null,appStepName:null,attr:"-_--_--_--_--_--_--_--_--_--_--_--_--_--_-"}],category:{primaryCategory:"GenBanking:Content:FAQ",addlCategory:null,pageType:null},attributes:{searchString:null,searchResults:null,olbSessionID:null,subCampaignCode:null,DARTUrl:null,stateCookie:null,standardDART:[],clickDART:[]}},load_touchcommerce:!1,user:{segment:null},originalPath:"site/help/ddo/overview.json"},languages:{default:"en",languages:["en","es"]}},e.spaParams.onDemandModules={},e.spaParams.brand="",e.spaParams.isSPA=!1,e.spaParams.enableProxy=!1,e.spaParams.buildTimestamp="1716984219971",e.spaParams.disableJcrManifestTimestamp=!1}(window);var global=global||window,handlebars=window.Handlebars;window.sparta.spaRules=[]
Bank of America Help Center - Get Your Questions Answered (2024)
Top Articles
Latest Posts
Article information

Author: Jonah Leffler

Last Updated:

Views: 5926

Rating: 4.4 / 5 (45 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Jonah Leffler

Birthday: 1997-10-27

Address: 8987 Kieth Ports, Luettgenland, CT 54657-9808

Phone: +2611128251586

Job: Mining Supervisor

Hobby: Worldbuilding, Electronics, Amateur radio, Skiing, Cycling, Jogging, Taxidermy

Introduction: My name is Jonah Leffler, I am a determined, faithful, outstanding, inexpensive, cheerful, determined, smiling person who loves writing and wants to share my knowledge and understanding with you.